Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with us, including:

• Contact and inquiry data: name, email address, phone number, company name, and the content of your message when you submit a contact or quote request form.
• Project and service data: details, requirements, documents, and materials you share with us for the purpose of receiving our services.
• Communication records: emails, chat messages, and other correspondence you send to us.

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

• IP address and approximate geographic location (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation path
• Referring URL and search terms used to reach our site
• Device type (desktop, mobile, tablet)

This data is used solely for website analytics, performance monitoring, and improving user experience. It is not linked to your personal identity unless you have also submitted a contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To reply to your questions, requests, and to provide quotes or proposals.
• Delivering services: To perform the work you have engaged us to do, manage your project, and communicate project updates.
• Service communications: To send transactional messages directly related to your engagement with us (e.g., project milestones, invoices, support updates). We do not send unsolicited marketing emails.
• Website improvement: To analyse usage patterns, identify technical issues, and improve the performance and content of our website.
• Legal compliance: To meet obligations under applicable laws and regulations, including the Digital Personal Data Protection Act, 2023 (India).
• Security: To detect, prevent, and address fraud, abuse, or other harmful activity.

We will not use your information for any purpose beyond what is described in this policy without first obtaining your consent.

3. Information Sharing and Third Parties

3.1 Trusted Service Providers

We engage a limited number of third-party infrastructure providers to operate and deliver our services. These currently include:

• Amazon Web Services (AWS): Cloud infrastructure and database services used to host, store, and process application and project data.
• Oracle: Database server infrastructure used for structured data storage and management in certain client projects and internal systems.

These providers act strictly as data processors on our behalf. They:

• receive only the minimum data necessary to perform their function,
• are bound by confidentiality and data processing agreements, and
• are not permitted to use your data for their own purposes.

3.2 Legal Requirements

We may disclose your information when required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Omniworks Private Limited, our clients, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with any third party when you have given us clear and specific consent to do so.

4. Use of Artificial Intelligence (AI) Services

4.1 When AI Processing Applies

Omniworks may use AI services for tasks such as content generation, code analysis, document summarisation, design assistance, data analysis, and similar service deliverables. When performing such tasks on your behalf, we transmit the relevant content or data to the AI service provider necessary to complete the task.

4.2 Data Handling by AI Providers

We use reputable, enterprise-grade AI services. Information shared with AI providers is:

• limited strictly to what is required to process the specific request,
• subject to the AI provider's own data processing and security policies, and
• not shared for the provider's advertising, training, or unrelated commercial purposes (to the extent governed by our agreements with those providers).

4.3 Your Choices

If you have concerns about your information being processed by an AI service, you may inform us at the time of your request. We will discuss alternative approaches or, where feasible, fulfil the task without AI processing. Where AI processing is integral to the service requested, we will obtain your acknowledgment before proceeding.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS) across our website and communications.
• Access controls that restrict personal data to authorised personnel only.
• Regular review of our information collection, storage, and processing practices.

While we employ commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you as required by applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Inquiry data (contact forms, emails): retained for a reasonable period to handle follow-up and for reference, unless you request deletion.
• Active project data: retained for the duration of the engagement and for a reasonable period thereafter for support, warranty, or legal purposes.
• Legal and accounting records: retained for the period required by applicable Indian law.

When information is no longer required, we delete or anonymise it securely.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files stored in your browser — to enhance your browsing experience and collect aggregate website analytics. Specifically, we use:

• Essential cookies: Required for basic website functionality (e.g., remembering theme preference). These cannot be disabled without affecting site performance.
• Analytics cookies: Used to understand aggregate visitor behaviour and improve the website. These do not identify you personally.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling non-essential cookies will not affect your ability to use the website. We do not use cookies for advertising or cross-site tracking.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable data protection principles, you have the following rights with respect to your personal information:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request that inaccurate or incomplete data be corrected.
• Right to erasure: Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to grievance redressal: Lodge a complaint with us regarding our handling of your personal data.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a person under 18, please contact us immediately and we will take prompt steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after a policy update constitutes your acknowledgment of the revised terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We are committed to resolving any privacy-related concerns promptly and fairly.